Contact Sales

FAQs

a

How does the Multicollab license work for WordPress Multisite or Multiple Websites?

You can use Multicollab on multiple sites by either using WordPress Multisite or purchasing more than one subscription. How many subscriptions you’ll need depends on how many WordPress installs/domains you have. If you have more than one domain name or multiple WordPress installs, you’ll need a subscription for the number of installs or domains you have. Contact us with any further questions about multisite licenses!

a

Does Multicollab support real-time collaboration like Google Docs?

Yes, with Multicollab’s real-time collaboration feature, users can invite others to collaborate on a post where co-editors can edit and publish simultaneously. It is available on all the plans.

a

Do you have Enterprise Support?

Enterprise support includes Slack, phone, and email support with 1 Business Day Response + Dedicated Expert Support. We’re available 9 a.m. thru 4 p.m. EST, Mon-Fri.

a

What are the current Limitations of Real-time Editing Comments and Suggestions?

You can not simultaneously use suggestion features and real-time editing. Learn more.

a

Is Multicollab’s real-time collaboration secure?

Yes, Multicollab offers safe collaboration in real-time. The information shared is protected using worldwide encryption standards when it moves between your web browser and the server using websockets. Also, we don’t keep any of your data on our servers, which means your collaboration activities remain private and secure.